LAS VEGAS, NV. – August 21, 2023 - Liquidware, the leader in digital workspace management, today announced their first SaaS solution, Liquidware CommandCTRL™, is now generally available at this week’s VMware Explore event.  CommandCTRL is the only SaaS real-time remediation solution that includes a DVR-like function that provides expeditious point-in-time problem solving. The many other features provide business benefits such as reduced time to resolution of incidents that increases productivity and improves user experience. CommandCTRL is a cost effective solution as there is no infrastructure required with minimal training to get up to speed. With the majority of troubleshooting being done in the background while the user is uninterrupted provides improved user sentiment.

CommandCTRL has four key differentiators to other solutions on the market today:

1. DVR-like playback functionality - Playback-mode captures 30-days history so admins can see exactly what occurred in the environment at specific dates and times
2. AI integration  - with ChatGPT for process identification
3. Protocol mirroring - displays the protocol to the physical machine endpoint
4. Switch  - seamlessly switch and navigate between two distinct environments: the local desktop and the cloud-based desktop.

“CommandCTRL fills a gap in the market for assisting organizations in expediting incident resolution, the solution is purpose-built to support interactive remediation of remote workspaces,” commented Jason Mattox, CTO Liquidware. “While CommandCTRL is a standalone product, we envisage many customers buying it to accompany their Stratusphere™ UX investment.”

In a recent Gartner® research report* it states, “To address the demands of digital business, IT service desks must reduce the number of simple and repeatable incidents and service requests they process manually.” Gartner recommends Infrastructure and Operations leaders focused on IT operations transformation should, “Eliminate the cause of low-value, avoidable issues and requests to focus business productivity teams on high-priority work.”

CommandCTRL adds another dimension of enterprise management to Liquidware’s industry-leading solutions that include ProfileUnity™ user environment management, FlexApp™ application layering and Stratusphere™ UX digital experience monitoring.

Other key features include:

• Real-time metrics data updates every three seconds
• Real-time remediation actions speed problem identification and resolution

• Threshold violations are highlighted in real-time mode and in DVR, these highlights alert the admin to end users’ problems in seconds  
• Admins have two separate ways to shadow users: Quick Assist and Remote Assist
• Multi-tenant membership allows partners to be a member of customers’ sites to assist with remediation

• Powershell and Cmd options for creating scripts to automate needed functions
• Full scripting store organizes custom and external scripts for easy access and implementation.

CommandCTRL is available through Liquidware channel partners.

More information can be found here www.liquidware.com/products/command-ctrl

* 3 Simple Ways IT Service Desks Should Handle Incidents and Requests - Refreshed 23 May 2022, Published 5 March 2018 - ID G00349556

CHICAGO, IL. – November 15, 2023 - Liquidware, the leader in digital workspace management, today announced the latest release of ProfileUnity with FlexApp, version 6.8.6. This latest iteration introduces a host of innovative features, marking significant strides in FlexApp application portability and redefining how businesses streamline application deployment across diverse Windows workspaces.

ProfileUnity has been enhanced with up to 50 percent faster logoff times and session isolation for folder redirection, while the bulk of the new features are within FlexApp. FlexApp application portability has become the industry standard by eclipsing older app layering approaches. Some of the new and innovative features found in FlexApp v6.8.6 include:

• FlexApp Offline – while attached Windows applications could already go offline with the self-contained FlexApp One format, this capability has now been extended to traditional FlexApp packages, ensuring users with laptops and poor network connections always have accessibility to their applications in today’s “work from anywhere” world.
• OAuth Support – Now virtually any Windows application can easily add OAuth capabilities via FlexApp’s FlexApp One container format. FlexApp One promotes a zero-trust framework, even in offline scenarios. By facilitating OAuth, FlexApp One ensures that only validated users can access applications, aligning an organization’s Zero Trust strategy. Even if applications inherently lack OAuth support, FlexApp One ensures compliance by preventing deactivated or unauthorized accounts from accessing the applications. FlexApp’s OAuth capabilities are integrated with an organization’s Microsoft Entra ID (formerly Azure AD) instance.
• FlexApp One multi-session support – In Microsoft multi-session, RDSH, and Citrix environments, FlexApp One apps now only apply per user, enabling custom app assignments to users that are accessing the same server. While FlexApp has boasted this for years, this capability has been extended to the FlexApp One format.
• FlexApp One Memory Caching – this approach leverages session memory to boost the performance of FlexApp One applications, making an already robust experience even faster for large applications.

FlexApp already boasts the industry’s only fully automated application packaging system, known as FlexApp Automated Packaging, and now it too has been updated to version 1.5. FlexApp Automated Packaging is ideal for organizations that have dozens, hundreds, or even thousands of Windows applications by fully automating the packaging process to FlexApp app containers. Select updates and enhancements include:

• FlexApp One support – automatically create a FlexApp One package in tandem with a traditional FlexApp package.
• Enhanced compatibility - now includes high compatibility mode increasing the number of apps that can be automatically packaged.
• Auto optimized capture machines – automatically optimizes capture machines to keep potential interruptions quite during packaging, contributing to FlexApp’s high compatibility rating.
• Continuous packaging – now select apps can be fully automated and pushed live if trusted. This is the ultimate way to ensure apps are always up to date.

“With version 6.8.6, we've set a new industry standard. No other solution delivers applications to any Windows desktop, on any platform – even offline. This version will be well-received by our enterprise customers, offering benefits such as an enhanced user experience, fortified application security with OAuth, and performance optimization," said Jason E. Smith, VP Product Marketing and Alliances at Liquidware.

ProfileUnity with FlexApp v6.8.6 offers a comprehensive solution for optimizing application management and delivery, as well as for user profiles, setting a new standard in enterprise efficiency and performance.

For more information please visit https://www.liquidware.com/products

CHICAGO, IL – February 6, 2024 — Liquidware, a recognized authority in Digital Employee Experience (DEX) solutions for digital workspaces, proudly announces a year of exceptional growth and continued innovation. The company celebrates a 74% increase in Annual Recurring Revenue (ARR) and an 80% growth in enterprise adoption of its FlexApp technology.

Liquidware offers the most comprehensive DEX coverage compared to other vendors. The company’s innovative solutions manage DEX using ProfileUnity, deliver it through FlexApp's dynamic applications, monitor it with Stratusphere UX, and control it using CommandCTRL.

Gartner forecasts that the DEX tool market will reach $476.8 million by the end of 2023 and grow at a compound annual rate of 17.3% through 2027, based on constant currency.¹

"As we reflect on the strides made in 2023, it's evident that this was a year of remarkable growth and significant achievements for Liquidware in key areas of EUC (End User Computing)," said Chris Akerberg, President and COO of Liquidware.

2023 was marked by several key achievements for Liquidware:

• Launch of 'CommandCTRL': Liquidware introduced this cutting-edge SaaS product, enhancing its DEX solutions with real-time remediation and integrated AI. Featuring a 7-day DVR playback for DEX analysis, CommandCTRL garnered attention and accolades, winning the VMware Explore Finalist award and being recognized as a Redmond Magazine Product of the Year.
• Launch and Expansion of the 'Liquidware Ready' Program: Enhancing the confidence of partners and customers in choosing digital employee experience solutions compatible with Liquidware’s technologies. Microsoft, Citrix, VMware, and Dizzion FRAME were designated strategic platform partners while Application Readiness, IGEL, Nerdio, Stratodesk, Rimo3, and 10ZiG were awarded Liquidware Ready Verified status. 
• Advancements in FlexApp One: The release of ProfileUnity with FlexApp version 6.8.6, brought about significant offline capabilities with FlexApp One, OAuth support, and performance enhancements, enhancing application portability and deployment across diverse Windows workspaces.
• Strategic Growth through Partnerships: Broadening the impact and reach of Liquidware's FlexApp One technology in the digital workspace management sector, several third parties announced or neared integration. Broad and growing Stratusphere UX support for ServiceNow and thin clients continued to assert Stratusphere UX as a leader in DEX monitoring and optimization. 

Andy Whiteside, President and CEO of XenTegra, a Liquidware partner, commented saying, “In a dynamic market shaped by significant shifts, Liquidware shines. Their solutions cover the four critical phases of Digital Employee Experience, making them adaptable to customer needs during times of transformation. Liquidware continues to empower enterprises to excel in today's dynamic digital workspaces, and we're excited about the journey ahead. Their success and mission continue to align with XenTegra's commitment to empowering enterprises in the digital workspace.”

Akerberg continued, "In a landscape where many focus on singular aspects of DEX, Liquidware stands apart. We offer a holistic approach, delivering comprehensive solutions that encompass all critical components of DEX — from delivery and management to monitoring and control. Our commitment to these four pillars empowers modern enterprises to thrive in today's dynamic digital workspace environments."

For more information about Liquidware and its range of solutions, please visit Liquidware's website.https://www.liquidware.com

¹ Gartner, Market Guide for DEX Tools, Dan Wilson, Autumn Stanish, Stuart Downes, Tori Paulman, Tom Cipolla, 9 October 2023. GARTNER is a registered trademark and service mark of Gartner, Inc.